Privacy Policy

We collect information you provide directly — such as your name, phone number, email and pickup/drop locations when you book a ride or submit an enquiry — together with information generated through your use of our services, including trip history, ratings and in-app communications.

For corporate accounts, we may process billing contacts and employee booking references supplied by your organisation.

To provide, operate and improve our mobility services — dispatching vehicles, optimising routes, processing payments and providing customer support.

To communicate with you about bookings, service updates and, where you have consented, marketing.

To produce aggregated, anonymised analytics and emissions reporting for corporate partners.

Pickup, drop and live-trip location data is used solely to fulfil and improve your rides. We do not sell location data. Drivers see only the information required to complete an assigned trip.

We share data with trained chauffeurs strictly to complete your trip, with payment processors to handle transactions, and with service providers bound by confidentiality obligations.

We may disclose information where required by law or to protect the rights, safety and security of our riders, drivers and the public.

We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Trip records may be retained for statutory and safety purposes.

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may object to or restrict certain processing. To exercise these rights, contact us using the details below.

We apply administrative, technical and physical safeguards designed to protect your data. No method of transmission or storage is fully secure, but we work continuously to protect your information.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date below and, where appropriate, by additional notice.